Dedicated over 30 years to delivering top-quality service and eye care

 

Uniquely, we’re an independent central London optical practice with an on-site medical practice – and have won our prestigious reputation by being obsessive about your eye health, giving unbiased advice, and offering access to private GPs.

 

OUR BEGINNINGS

 

Whitby & Co. began three decades ago with a mission to deliver excellent eye care and on-site access to whole-health care.

Scroll down for our story and to meet our team.

 

Video Duration - 39 seconds
1995

WHITBY & CO. OPENS ITS DOORS

 

After a decade building up a loyal following at Gregory & Seeley thanks to her scrupulous attention to detail, leading young optometrist Gillian Whitby launches her own optical practice. She shares 29 Fleet Street – Grade II listed and steeped in history – with medical practice Fleet St Clinic. Outside the 1860 building hangs Whitby & Co’s distinctive sign – vintage-style giant spectacles.

 

1996

RECOGNITION COMES QUICKLY

 

Women’s Journal features some accomplished young women setting up their own businesses – including Gillian Whitby

 

1997

FILM & TV PRODUCERS CALL

 

Our first film role: supporting the production of an award-winning BBC TV two-part feature film starring James Bolam, ‘The Missing Postman’. This requires Whitby & Co to produce multiple versions of identically shattered glasses to maintain continuity for the lead character throughout the shoot.

 

1998

THE PRIME MINISTER IS A CUSTOMER

 

Whitby & Co. is appointed to look after Prime Minister Tony Blair’s eye health, and in providing his first ever pair of glasses and delivering them to him at 10 Downing Street we make national news. Tony Blair is evidently so impressed with the service he received that he sends a handwritten thank-you note to our practice – proudly displayed in the reception area.

 

2000

WHITBY & CO.’S SUCCESS IS CELEBRATED

 

Optician magazine features a series entitled ‘Diary of a New Practice’, highlighting the establishment and progress of Whitby & Co. Optician.

 

2003

EMERGENCY OPTICAL CARE FOR A RELEASED HOSTAGE

 

We look after a journalist taken hostage for six weeks in the aftermath of the Iraq war. Many of our patients are journalists – as you might expect in Fleet Street, historically the heart of Britain’s newspaper industry.

 

2007

29 FLEET STREET STARS IN ‘INSPECTOR LEWIS’

 

On 4th March, our practice is transformed into a location set for two days of filming for an episode of ‘Inspector Lewis’  in which the murder victim is married to an optometrist…

 

2012

WE EVEN TAKE PART IN THE LONDON OLYMPICS

 

We are appointed to provide 24/7 care for 3,500 international staff at the London Olympics, covering the five-month lead-up as well as the Games themselves.

 

2019

WHITBY & CO GAINS A NOTED ACCREDITATION

 

Behind the scenes, Whitby & Co. achieves ISO 9001 accreditation – an internationally recognised quality assurance standard demonstrating commitment to continual improvement driven by customers’ needs.

 

2019

RECYCLING TO IMPROVE OUR SUSTAINABILITY

 

Like many of our customers we are aware of and keen to reduce the amount of waste involved in the production and use of contact lenses. In joining  the Acuvue Contact Lens Recycle Programme we encourage customers and the public alike to drop off their used contact lenses and packaging – regardless of brand – at our clinic for us to recycle.

 

2020

WE STAY OPEN THROUGH THE COVID PANDEMIC

 

We are proud to keep our doors open throughout the entire Covid-19 pandemic, ensuring all our customers access to routine check-ups, emergency appointments, and eye care supplies such as contact lenses and eye drops.

 

2022

WE INTRODUCE A FRESH NEW LOOK

 

Rebranding and new logos open eyes to how our partnership with Fleet Street Clinic, whose medics and laboratories are in the same building, make us a one-stop destination for eye-care as well as appointments with doctors and private GPs.

 

2023

INVESTMENT IN NEW OCT EQUIPMENT

 

Investing in the latest optical coherence tomography (OCT) technology not only sharpens our diagnostic capabilities but also puts us at the forefront of optometric innovation, inspiring us to reach the highest global standards of clinical excellence.

 

2023

WE ACHIEVE ISO 27001:2022 ACCREDITATION

 

The Whitby & Co. team proudly achieves ISO 27001 certification, meeting some of the highest quality standards in the world, with a particular emphasis on excellent IT security practice across the business.  Cool, huh?

 

THE WHITBY & CO. DIFFERENCE

 

Our commitment is to care for you and your unique eye care needs, and to deliver that care with a level of service second to none.

 

We believe in consistency of care and in rooting all we do in honesty and integrity. We are proud that as an independent optical practice – rather than a mass-market franchise – we are free to offer completely unbiased advice. Our skilled, experienced optometrists always place your interests first.

Our prestigious reputation has been won thanks to the trust our values engender. We take great pride in serving a discerning clientele, ensuring your optimal eye health –  and by partnering with medical practice Fleet St Clinic and its private GPs in being a one-stop destination for top-quality health care.

CHOOSING THE RIGHT EYE CARE

 

Clinical excellence is our highest priority, and you can rely on us to provide an exceptional level of care and outstanding old-school service. At Whitby & Co. you will find:

 

Personalised service at every visit

 

We go the extra mile, really getting to know and understand your visual requirements. Our experienced optometrists will give you as much time as it takes to fine-tune your prescription and optimise your care.

An optometrist who knows you

 

One of the advantages of coming to such a long-established practice is seeing the same optometrist, year in, year out, building a rapport with them and confidence in the depth of their knowledge and clinical judgement.

A curated selection of frames

 

Our dispensing opticians will help you select frames that suit your face-shape during your complimentary, unhurried styling appointment. Style, comfort and fit are all important. Does the line of the frames complement your eyebrows?  Do the arms sit comfortably? Does the bridge stay in place? Lenses  – all-important – are crafted to lie at a specific distance from your eyes, so you don’t want glasses that slide down your nose. With new frames from top brands delivered monthly, we’ll help you find a pair you really like.

A one-stop heath care destination

 

Our close collaboration with medical partner Fleet Street Clinic allows us to provide comprehensive holistic care.  Doctors on-site mean any health concerns that arise during  your appointment can be resolved quickly, whether involving a blood pressure or diabetes check, fulfilling a prescription for antibiotics, or a specialist or hospital referral. That is not only convenient but also saves you time and worry. You may like to combine routine appointments, for example booking an eye test followed by a check-up with a private GP.

OUR PARTNERSHIP

 

We work closely with our partner medical practice, Fleet Street Clinic.

 

Uniquely for an optical practice, we are part of a multi-disciplinary medical centre,  with on-the-spot access to private GPs, doctors, nurses, laboratory tests and prescription medicines as needed.

Working closely together, we offer a holistic approach to healthcare, enabling you to receive a full spectrum of services under one roof. This special partnership means that when you step into our clinic you have access to more than just eye care.

The benefits of this alliance are profound.  You save time, worry and effort, as you can address various health concerns without delay or the need to travel between different locations or clinics. Our shared mission is to ensure your well-being and convenience, and we take pride in offering complete and outstanding patient care.

Together, Whitby & Co. Optician and Fleet Street Clinic are your partners in health.

MEET OUR TEAM

 

Introducing the team at Whitby & Co.

 

Filter by job title
BSC (HONS) MCOPTOM

Gillian Whitby

BSC (HONS) MCOPTOM

OPTICAL DIRECTOR

BSc (Hons), MSc

Rachel Lumley

BSc (Hons), MSc

Clinic Manager

FBDO

Shani Mengal

FBDO

OPERATIONS MANAGER

BSC (HONS)

Fazlin Jetha

BSC (HONS)

OPTOMETRIST

BSC (HONS)

Nish Dattani

BSC (HONS)

OPTOMETRIST

BSC (HONS) MED BIOCHEM, BSC (HONS) OPTOM, MCOPTOM

Lavinia De Souza

BSC (HONS) MED BIOCHEM, BSC (HONS) OPTOM, MCOPTOM

OPTOMETRIST

BSC (HONS)

Neelam Mohamed

BSC (HONS)

OPTOMETRIST

BSC (HONS) FBDO

Maryam Patel

BSC (HONS) FBDO

SENIOR DISPENSING OPTICIAN

FBDO

Jessica Scopes

FBDO

DISPENSING OPTICIAN

Whitby & Co have been my opticians for 20 years and their service has never been anything less than excellent.
Matt P – Whitby & Co. Patient
Fabulous! Super comprehensive eye exam, extremely attentive and answered all of my questions and really reassured me about any concerns I had.
10/10 recommend!
Lauren Warner – Whitby & Co. Patient
It is seldom that you find real customer care these days but Whitby & Co went above and beyond in finding the right glasses and lenses for me.
The optometrist and dispensing optician were both hugely knowledgeable and took the time to try different possibilities to find exactly the right solution.
Ed Moore – Whitby & Co. Patient
My opticians for years, the service is 5 star, every time. The team is highly knowledgeable and takes great care in all it does. Great choice of specs, too.
Emma Mugridge – Whitby & Co. Patient

IN THE HEART OF THE CITY

 

Located in the historic heart of London on Fleet Street – a centre for optics as well as publishing and law even before optical pioneer Benjamin Martin opened at no 171 in 1761 – Whitby & Co. Optician is unique. With our medical practice partner Fleet Street Clinic under the same roof we are a one-stop destination for head-to-toe healthcare.

 

As a truly independent optical practice we have the freedom to stock only the best eyewear collections and to provide bespoke customer care tailored to all your particular individual needs.

Our location in the area newly designated as Fleet Street Quarter is easy to reach. It also offers you fast access to our referral network of hospitals and clinics should you ever need specialist care. We take pride in being at the heart of this great city, enabling us to offer you the absolute best of eye care – and overall healthcare, too.

 

Protecting and enhancing your vision for all that life throws at you

Book your appointment today to discuss your eye health with our passionate optometrists.

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Visit our partner clinic, Fleet St. Clinic for private GP care, specialist travel clinic, workplace health care, and more.